vtb99 Terms and Conditions
Please read these terms carefully before using the vtb99 platform. Your rights, responsibilities and the limits of our services are described in detail here.
- 1. General Provisions and Acceptance
- 2. Account Registration and Eligibility
- 3. Account Security
- 4. Deposit and Withdrawal Policy
- 5. Bonus and Promotion Terms
- 6. Betting Rules
- 7. Prohibited Activities
- 8. Intellectual Property
- 9. Limitation of Liability
- 10. Privacy and Data Protection
- 11. Account Suspension and Closure
- 12. Dispute Resolution
- 13. Changes to Terms
- 14. Contact
General Provisions and Acceptance
These terms and conditions ("Terms") form a legally binding agreement between the vtb99 platform ("Platform", "we", "us") and its users ("you", "member"). By using vtb99's website, mobile application or any related services, you are considered to have read, understood and fully agreed to all the terms described below.
If you disagree with any part of these terms, please refrain from using our platform.
1.1 Scope of Applicability
These terms apply to all services of vtb99, which include:
- Sports betting services (cricket, table tennis and all other sports)
- Live Casino Games
- Slot machines and other virtual games
- Any future additions to the vtb99 platform
1.2 Applicable Law
The interpretation and application of these terms will follow relevant international online gaming laws and regulations. The user is solely responsible for complying with the laws of their own country or region.
Account Registration and Eligibility
To create an account on the vtb99 platform and enjoy its services, you must meet all of the eligibility requirements listed below.
2.1 Age Requirement
All services of vtb99 are available only to those aged 21 or above. No minor has the right to use this platform. We reserve the right to carry out age verification at any time. Registering with false information will result in immediate account closure and all deposited funds may be forfeited.
2.2 Information Required at Registration
The information you provide when creating an account must be completely truthful, accurate and up to date. The required information includes:
- Full legal name (as per national identity card)
- Active mobile number
- Valid email address
- Date of birth
- Payment method details
2.3 One Person One Account
Each person may operate only one vtb99 account. If a single person holds multiple accounts, those accounts will be closed and all associated bonuses will be considered void.
Account Security
Ensuring the security of your vtb99 account is your own responsibility. Keep your password and login details confidential and never share them with any third party.
3.1 Password Protection
- Use a strong password that is difficult to guess.
- Change your password regularly.
- Avoid using the same password across multiple sites.
- Never give your login details to a third party.
3.2 Unauthorized Access
If you suspect that unauthorized access to your account has occurred, contact us immediately through our 24/7 live chat support or by email at [email protected]. vtb99 will not be held responsible for any losses resulting from third-party use of an account.
Deposit and Withdrawal Policy
The vtb99 platform allows secure transactions through Bangladesh's popular mobile banking methods.
Deposit Rules
- Minimum deposit amount: ৳500 (per method)
- Accepted methods: bKash, Nagad, Rocket, Upay
- Deposited funds are generally added to the account instantly
- The name on the account and the name on the payment account must match when making a deposit
- Deposits through third parties are not accepted
Withdrawal Rules
- Minimum withdrawal amount: ৳1,000
- Standard processing time: 15 minutes to 2 hours
- Withdrawals can only be made using the same method used for the deposit
- Withdrawals are not available until bonus wagering requirements have been completed
- KYC verification may be required
4.1 Transaction Security
All transactions on the vtb99 platform are secured through SSL encryption technology. We never share your financial information with any third party.
4.2 Anti-Money Laundering
vtb99 follows international AML (Anti-Money Laundering) guidelines. If any suspicious transaction is identified, we reserve the right to temporarily suspend the account and conduct an investigation.
Bonus and Promotion Terms
vtb99 offers various types of bonuses and promotions for its members. Please read the conditions below before claiming these benefits.
5.1 Welcome Bonus
New members will receive a 100% bonus of up to ৳5,000 on their first deposit. To receive this bonus:
- A minimum deposit of ৳500 must be made for the first time.
- To make the bonus amount withdrawable, the total bonus and deposit amount must be wagered 20 times (wagering requirement).
- The bonus applies only to a new member's first deposit.
- Only one welcome bonus per account is accepted.
5.2 General Bonus Rules
- There may be a set time limit for claiming a bonus — the specific time will be stated in each offer.
- Bonuses cannot be withdrawn without completing the wagering requirement.
- Bonus funds can be used to place bets on any game, however the contribution rate may vary for specific games.
- vtb99 reserves the right to change, suspend or cancel any bonus offer at any time.
- If abuse of a promotion is suspected, the bonus will be cancelled.
5.3 VIP Program
vtb99's VIP program has 5 tiers. Weekly cashback benefits are available at each tier:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.7% weekly cashback
- Platinum — up to 1.0% weekly cashback
- Diamond — up to 1.2% weekly cashback
VIP tier advancement depends on regular activity and engagement on the platform. vtb99 reserves the right to change the terms of the VIP program at any time.
Betting Rules
The following rules always apply when placing bets on the vtb99 platform.
6.1 Betting Limits
A minimum and maximum betting limit is set for each game or event. These limits may vary depending on the type of game, market conditions and the status of your account.
6.2 Finality of Bets
Once a bet is confirmed, it cannot be changed or cancelled, unless vtb99 itself decides to void the bet due to a technical error. In the case of a technical error, vtb99's decision is final.
6.3 Result Confirmation
For sports betting, results are confirmed from reliable international sources. If an event is cancelled or postponed, a decision will be made in accordance with vtb99's existing policy.
Prohibited Activities
To maintain a fair environment on the vtb99 platform, the following activities are strictly prohibited:
Fraud and Deception
- Using a false identity or information
- Using another person's account
- Operating multiple accounts
- Abusing bonuses or circumventing terms
Technical Abuse
- Using automated bots or software
- Exploiting platform bugs or vulnerabilities
- Hacking or cyber attacks
- Attempting to breach the platform's security systems
Financial Abuse
- Money laundering or illegal financing
- Credit card or payment fraud
- Misuse of chargebacks
- Using third-party payment methods
Betting Abuse
- Match fixing or leaking information
- Taking bonus advantages through arbitrage betting
- Avoiding losses through opposing bets ("lay-off" or hedging)
- Placing bets on behalf of another person
Intellectual Property
All content on the vtb99 platform — including logos, brand names, designs, software, images, text, and databases — is exclusively owned by vtb99 or properly licensed.
- None of our content may be reproduced, distributed, or used commercially without permission.
- Screenshots or recordings are permitted for personal use only.
- No advertising or promotional activity may be carried out using the vtb99 brand name or logo.
Limitation of Liability
vtb99 makes every effort to operate a safe and reliable platform. However, vtb99 accepts no liability in the following cases:
- Losses caused by internet disconnection or technical errors
- Delays due to disruption of third-party services (such as payment gateways)
- Service interruptions caused by unforeseen circumstances or force majeure events
- Losses caused by the user's own negligence or errors in providing information
- Financial losses from betting or gaming — this is conducted entirely at the user's own risk
Privacy & Data Protection
vtb99 gives the highest priority to protecting your personal information. For a detailed description of how we collect, use, and protect your data, please read our Privacy Policy page.
In brief, vtb99 uses your information:
- For account verification and management
- For transaction processing and fraud prevention
- To comply with applicable laws
- Never sells it to third parties
Account Suspension & Closure
11.1 Closure by vtb99
vtb99 may suspend or permanently close an account without notice for any of the following reasons:
- Violation of any provision of these terms
- Involvement in prohibited activities
- Providing false information or concealing identity
- Account remaining inactive for an extended period
- Legal or regulatory reasons
11.2 Closure by the User
You may close your account at any time by contacting us. Please complete any pending withdrawal requests before closing your account.
Dispute Resolution
vtb99 is committed to resolving any issues for its members quickly and fairly.
12.1 Complaint Filing Process
- Step 1: Contact the support team directly via 24/7 live chat or email.
- Step 2: If the support team is unable to provide a satisfactory resolution, the matter will be escalated to management.
- Step 3: If a fair resolution cannot be reached for both parties, settlement will be attempted through mediation.
12.2 Finality of vtb99's Decisions
vtb99's decisions regarding game outcomes, technical errors, and bonus-related matters will be considered final and binding.
Changes to Terms
vtb99 reserves the right to partially or fully change, amend, or update these terms at any time.
- Users will be notified of significant changes via email or platform notifications.
- Continuing to use the platform after updated terms are published means you accept the new terms.
- If you do not agree with the new terms, stop using the platform and request account closure.
The date of the most recent update will always be noted on this page.
Contact
If you have any questions, comments, or complaints regarding these terms, please contact us:
Email:
[email protected]
Live Chat:
24/7 support available in Bengali
For information on responsible gaming, visit our Responsible Gaming page. For general inquiries, visit our FAQ page.
For ages 21+
vtb99 is for those aged 21 and above only. Play responsibly. Gambling can be addictive.