vtb99 Privacy Policy

Introduction and Applicability

vtb99 ("we", "us") is an online betting and casino platform operating for players in Bangladesh. When you register, log in, place bets, or use our services on vtb99.cam, we process certain personal information about you.

This privacy policy ("Policy") explains what information we collect, why we collect it, how we use it, and how you can stay in control of your information. By using any vtb99 service, you are considered to have accepted the terms of this Policy.

This policy applies together with our Terms and Conditions. In the event of any conflict, the privacy policy will take precedence.

What Information We Collect

vtb99 may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and information provided when creating an account
• Documents submitted for identity verification (such as national ID or passport details)
• Financial transaction details — bKash, Nagad, Rocket, and Upay account numbers
• Information you share when contacting our support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language preference
• Your activity on the site — pages visited, links clicked, and session duration
• Information obtained from cookies and similar tracking technologies (see Section 7 for details)
• Login times, gameplay records, and betting history

2.3 Information Received from Third Parties

• Verification data received from identity and age verification service providers
• Information received from fraud prevention and risk assessment partners
• Transaction status information from payment processors

How We Use Your Information

vtb99 uses your information only for legitimate purposes. The main uses are described below:

3.1 Service Operation and Improvement

• Account creation, verification, and management
• Providing access to betting, slots, and live casino games
• Processing deposit and withdrawal transactions
• Managing bonuses and VIP rewards
• Providing customer service and live chat support in Bengali

3.2 Security and Compliance

• Preventing fraud, money laundering, and other unlawful activities
• Verifying user identity and age (21+ confirmation)
• Complying with responsible gambling guidelines
• Meeting applicable legal and regulatory obligations

3.3 Communication and Marketing

• Sending important account-related notifications
• Sending promotional offers and bonus information based on your consent
• Conducting surveys to improve products and services

Information Sharing and Disclosure

vtb99 may share your information with third parties in the limited circumstances described below:

4.1 Service Provider Partners

We work with trusted technology and service partners — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and security solution providers. These partners process information only in accordance with our instructions and are bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under a court order, government authority request, or applicable law. Any such disclosure will always be limited to the minimum information necessary.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance and ensure protection equivalent to this policy.

4.4 Emergency Safety Situations

We may disclose information where we consider it necessary to protect the life, safety, or property of you or another person.

Data Protection and Security

vtb99 applies industry-standard technical and organisational measures to protect your personal information:

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption: all data transferred between our site and your browser is encrypted
• Data encryption: stored sensitive information is kept in an encrypted state
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication option

5.2 Organisational Measures

• Only staff who need access to your information are permitted to access it
• Regular staff training on privacy and data protection
• A rapid response plan in the event of a data breach
• Confidentiality agreements with third-party partners

Your Data Rights

As a registered user of vtb99, you have the following rights over your own information:

6.1 Right to Access

You can find out at any time what information we hold about you. Log in to your account and visit the profile section to view most of your information. Contact our support team for any additional information.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Some changes may not be possible to make directly yourself due to identity verification requirements — in that case, contact us via live chat or email.

6.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations, ongoing dispute resolution, or fraud prevention requirements.

6.4 Right to Opt Out of Marketing

To stop receiving promotional emails or notifications, update your preferences in account settings or let our support team know. Transaction and security-related communications will always remain active.

6.5 Right to Lodge a Complaint

If you have any concern about the processing of your information, contact our support team first. We will always try to resolve the issue.

Cookies and Tracking Technologies

The vtb99 website uses cookies and similar technologies that improve your browsing experience and maintain the functionality of the service.

7.1 Cookies We Use

• Essential cookies: These cookies are necessary to maintain login sessions, perform security checks, and ensure the core functionality of the site.
• Functional cookies: Remember your language preference, gameplay settings, and other personalised preferences.
• Analytics cookies: Help us understand site usage patterns and improve the service.
• Security cookies: Used to detect fraud and unauthorised access.

7.2 Managing Cookies

You can disable or delete cookies in your browser settings. Please note that disabling essential cookies may affect certain important site functions and you may not be able to log in.

Data Retention Period

vtb99 retains your information only for as long as necessary. When determining retention periods, we consider the following:

• All relevant information is retained while an account is active.
• Even after an account is closed or deactivated, financial records, transaction history, and fraud-prevention information are kept for a period determined by legal requirements.
• Marketing preference data is deleted as soon as possible after a removal request.
• Security logs and activity records are retained for a limited period.

Contact our support team to find out about specific retention periods.

Policy Changes and Updates

vtb99 may update this privacy policy from time to time. Reasons for changes may include:

• Adapting to legal or regulatory changes
• Adding new services or technologies
• Improving data protection practices
• Based on user feedback and suggestions

For significant changes, we will notify you at your registered email address and post a notice on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy.

The latest version of this policy will always be available at vtb99.cam/privacy-policy.

Contact Us

If you have any questions, requests, or concerns about this privacy policy or your personal information, contact us through the following:

• Email: [email protected]
• 24/7 Live Chat Support in Bengali

Our support team is available seven days a week, twenty-four hours a day. We make every effort to respond to data protection-related requests.

For more information, visit our About Us page or find answers to common questions in the FAQ section.